Returns & Shipping Policy for TimeShopGeo

Effective Date: November 9, 2024

At TimeShopGeo, we want to ensure that you are fully satisfied with your purchase. Below, you'll find our detailed Returns & Shipping Policy outlining how we handle orders, shipping, and returns.

1. Shipping Policy
We aim to process and ship all orders as quickly as possible to ensure a timely delivery. Please read the following information regarding our shipping procedures:

Shipping Methods and Delivery Times
We offer several shipping methods depending on your location. Delivery times may vary based on the shipping method and the destination.

Domestic Shipping (Within Georgia): Orders typically ship within 1-2 business days. Delivery time varies depending on your location but is usually within 3-5 business days.
International Shipping: International shipping times may vary depending on your country. We aim to deliver all international orders within 7-14 business days, but delays may occur due to customs processing.
Please note that shipping times are estimates and are not guaranteed. We are not responsible for any delays caused by third-party shipping providers or customs processes.

Shipping Costs
Shipping costs are calculated at checkout based on your location and the size of your order. You will be notified of the total shipping cost before completing your purchase.

Order Tracking
Once your order is shipped, we will provide you with a tracking number (if applicable) to monitor the progress of your delivery. You can track your package via the tracking link provided in your shipping confirmation email.

Shipping Restrictions
We currently ship to the following regions: [List of countries/regions you ship to]. If you are outside of the countries listed, please contact us to inquire about shipping options.

Customs Duties and Taxes
For international orders, you may be responsible for any customs duties, taxes, or import fees imposed by your country. These charges are separate from the shipping cost and are the responsibility of the customer.

2. Returns Policy
We want you to be completely happy with your purchase, but if you are not satisfied, we are happy to help you with returns and exchanges. Please read the guidelines below for returning products.

Eligibility for Returns
To be eligible for a return, the following conditions must be met:

The item must be unused, in its original condition, and in the original packaging.
The item must be returned within 14 days from the date of delivery.
The item must not be a final sale or non-returnable item (such as perishable goods or personalized products). Please check the product details on the website for any exclusions.
How to Return an Item
To initiate a return, please follow these steps:

Contact Us: Email us at info@timeshopgeo.com within 14 days of receiving your order to request a return authorization. Include your order number, the item(s) you wish to return, and the reason for the return.
Return Authorization: Once we receive your return request, we will provide you with return instructions and a return address.
Pack the Item: Carefully re-pack the item in its original packaging. Be sure to include any tags, labels, or documentation that came with the product.
Ship the Item: Ship the item to the provided return address. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items without tracking.
Return Shipping Costs:

For defective or damaged items, TimeShopGeo will cover the cost of return shipping.
For non-defective items, the customer is responsible for return shipping fees, and shipping costs are non-refundable.
Refunds
Once your returned item is received and inspected, we will process your refund. The refund will be issued to the original payment method used at the time of purchase. Please note:

Refunds typically take 5-7 business days to process after we receive the returned item.
Shipping fees are non-refundable, and if you received free shipping on your order, the standard shipping cost will be deducted from your refund.
Exchanges
We do not offer direct exchanges. If you need a different size, color, or product, please return the original item for a refund and place a new order for the replacement item.

Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receiving your order at info@timeshopgeo.com with a photo of the damaged or defective product and your order number. We will either send you a replacement or issue a full refund, including return shipping costs.

3. Non-returnable Items
Certain items are not eligible for return due to health, safety, or hygiene reasons, or because they are custom or personalized products. These include:

Products that have been used or opened.
Custom or personalized items (e.g., engraved products, monogrammed items).
Items that are non-resellable due to hygiene or safety concerns.
4. Order Cancellations
If you wish to cancel your order, please contact us as soon as possible at info@timeshopgeo.com. Orders can only be canceled if they have not yet been processed or shipped. Once an order has been shipped, it cannot be canceled and must be returned after delivery.

5. Contact Information
If you have any questions or need further assistance regarding returns or shipping, please do not hesitate to contact us:

TimeShopGeo
Vaja Pshavela St. 57, Tbilisi, Georgia
Hotline: (+99532) 2 258 730
Email: info@timeshopgeo.com
Website: https://www.timeshopgeo.com